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The IBM Watson Chatbot: Six Key Features That Can Boost Your Business

Imobisoft blog

At Imobisoft, we can help you to develop a chatbot using IBM Watson technology. This chatbot can automate many processes in your organisation, including your interactions with customers.

But that’s not all that the technology has to offer. This article examines six of the key features that an IBM Watson chatbot has to offer.

Faster Research

IBM Watson doesn’t just chat to people. It collects data constantly. Every conversation that it has gets logged and used by the chatbot to inform its answers in later conversations. But you also have access to this data.

As a result, you can use the chatbot for in-depth research. Allow it to collect the data so that you can dedicate your time to acting on it.

Quicker Interactions

The larger your company, the more difficult it is to keep up with all of your customer interactions. In fact, slow customer service is often going to be one of your customers’ biggest pain points.

IBM Watson provides the remedy. It offers rapid responses to any questions that your customers may pose to your company via live chat. It can handle more interactions than an entire team of people and it can do it all quicker than you’ve ever thought possible. With the chatbot, you won’t end up losing customers due to slow response times.

Monitoring Your Systems

IBM Watson isn’t just a chatbot. It’s a complex AI that’s capable of monitoring your business’ systems and processes.

You can put it to use on almost any manual or repeatable tasks. Moreover, the AI learns about the inner workings of your business and can actually alert you when it looks like things aren’t going the way that they should.

It’s Teachable

Many worry about the accuracy and validity of the answers that their chatbots provide. After all, faster customer interactions don’t mean much of those interactions aren’t providing your customers with accurate information.

That’s something that you have complete control of with the IBM Watson platform. You can teach the system about the nuances of your business, which means that it delivers answers that you can feel confident in.

Combining Information

You can use the chatbot to cover specific niches within your company. Or, you can teach it practically everything that the company has to offer. The choice is yours.

It’s this flexibility that makes it such a good choice for businesses that want to incorporate AI into their setups. Your IBM Watson system can be as complex or as simple as you want it to be. When used to its full potential, it can bring together the expertise of every single person in your company.

Stay On Top of Regulatory Changes

Your system doesn’t just have to pay attention to what’s going on within your business. It can also keep track of what’s happening in your regulatory environment.

As a result, you can use IBM Watson to stay on top of any regulatory changes that might change the way that you do business.

Have we piqued your interest about the IBM Watson system? There’s so much more to learn about it. Get in touch with the Imobisoft team today to find out what you can achieve with IBM Watson.

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