One of the key issues that the healthcare sector faces today is the proper adoption of technology and bridging the knowledge gap between current systems and future potential.
As such, it is important for any technology company offering services to the sector to be aware of the need to ensure that the required knowledge is transferred to the people that are going to be using said innovations in as effective and efficient a manner as possible.
When considering ease of adoption, user-friendly design is a core concept that must be applied to every single aspect of the design and development of a new software. This is particularly true if the software is going to be patient-facing, as it must be recognisable and easy to use for patients of any technological skill level.
However, that does not mean it is not a concern for healthcare professionals as well. Navigational systems must be simple, precise and uncluttered, whereas information must also be presented in a way that is both familiar while also demonstrating the added benefits of the new innovation.
The key is creating a system that increases efficiency and allows the doctor to be more effective in their role, so ensuring the system is as easy to use as possible is a must.
Of course, even with a user-friendly system it is also important to carry out a training program that highlights exactly what the new system has to offer. This is not only important for demonstrating how to use the system, but can also be used to highlight any areas that the user may have missed without proper guidance and also to pick out any issues that a user might face.
Training should ideally be carried out by the development team to as large a group of users as possible, rather than handed off to a single trained employee who is then tasked with showing everybody else. This allows for all questions to be answered during the session, rather than the questions having to be passed on via a middle-man. As such, the process is made more efficient and more cost-effective.
Current Systems Integration
New innovations d not necessarily need to do away with the old entirely. In fact, in many cases a more modular design methodology is recommended, with the new technology adding to and integrating into the existing systems.
This is important for the continued smooth running of the institution, as starting from scratch with a new system can wreak havoc without the proper preparation, plus it allows doctors to continue working with the positive aspects of the existing system while also remedying the inefficiencies.
Furthermore, full integration also offers the new technology the ability to see historical data, which may be usable when it completes its own function.
The Bottom Line
Bridging the gap between new technologies and the current healthcare systems is no easy task, but it is one that can and must be accomplished to ensure more effective patient care. High quality training and user-friendly systems are a must to ensure the transitional period is as short as possible.